1 - Fundamental Architecture for the Help Desk Role
- Introduction to Citrix Virtual Apps & Desktops
- The Help Desk Role for Citrix Virtual Apps & Desktops
- Help Desk Support Methodology
- Citrix Help Desk Priorities
2 - Citrix Director
- Introduction to Citrix Director
- Navigating the Director Console
- Performing Typical Help Desk Actions
3 - End User Access
- Access Methods
- Authentication
- Subscriptions, Favorites, and Experience
- Solving User Access Issues
- Real World Troubleshooting Scenarios
4 - Citrix Workspace Apps
- Receiver Types
- Receiver Deployment Methods
- Solving User Issues with Citrix Workspace Apps
5 - User Sessions
- Defining User Sessions
- Solving Session Related Issues
6 - Printing with User Sessions
- Printer Types and Management
- Solving Common Printer Related Issues
7 - Support
- Citrix Help Desk Support Methodology
- Solving Additional User Issues and Scenarios